Terms and Conditions

1. General Information

Capello by Kieren is an online store that sells high-quality hair extensions and related products. Our business operates in accordance with UK consumer laws.

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2. Products & Descriptions

We do our best to ensure all product descriptions, images, prices, and availability are accurate. However, colours may vary slightly due to screen settings, and we reserve the right to correct any errors or inaccuracies at any time.

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3. Ordering & Payment

• All prices are listed in GBP (£) and include VAT unless otherwise stated.

• Payments are processed securely via [PayPal, Stripe, or other methods you use].

• Your order is confirmed once payment is received and you receive an order confirmation email.​

 

4. Shipping & Delivery

• We aim to dispatch orders within [1–3 working days].

• Shipping times vary depending on your location. Estimated delivery dates are provided at checkout.

• We are not responsible for delays caused by courier services or external factors.

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5. Returns & Refunds

• Due to hygiene reasons, we do not accept returns on used or opened hair extensions.

• If your product arrives damaged or incorrect, please contact us within 7 days of delivery with clear photos, and we will arrange a replacement or refund.

• All returns must be approved by us beforehand.​

 

6. Intellectual Property

All content on this site—including text, logos, images, graphics, and branding—is the property of Capello by Kieren and may not be copied, reproduced, or used without written permission.

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7. Privacy Policy

We are committed to protecting your personal information. Please refer to our [Privacy Policy] for more details on how we collect, store, and use your data.

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8. Liability

We are not liable for any damages, losses, or injuries resulting from the use or misuse of our products. It is your responsibility to perform a patch test and follow all care instructions provided.

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9. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date.

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10. Contact Us

If you have any questions about these Terms, please contact us at:
Phone:07535 660 081