Privacy Policy

1. Who We Are

Capello by Kieren is a UK-based business offering premium hair extensions and related products. If you have questions about this policy, you can contact us at:

Email: capellobykieren@hotmail.com
Phone: 07535 660081​

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2. What Information We Collect

We may collect the following information from you:

• Personal Details: Name, email, phone number, address (for orders and shipping).

• Payment Information: We do not store card details. Payments are processed securely via trusted providers (e.g. Stripe, PayPal, Klarna).

• Technical Data: IP address, browser type, device type, and browsing behaviour (via cookies and analytics tools).

• Account Details: If you create an account, we store your login details securely.​

 

3. How We Use Your Information

We only use your information to:

• Process and ship your orders

• Send order confirmations and updates

• Respond to enquiries

• Improve your experience on our site

• Send marketing emails (only if you opt-in)

• Prevent fraud and comply with legal obligations​

 

4. Sharing Your Data

We do not sell your personal information. We only share data with:

• Delivery and courier partners (to get your order to you)

• Payment processors (for secure payments)

• Marketing and analytics providers (e.g., Google Analytics, Meta Ads)

• Legal authorities if required by law​

 

5. Cookies

Our website uses cookies to personalise your shopping experience and analyse website traffic. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

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6. Marketing Communications

You’ll only receive marketing emails from us if you’ve given your consent. You can unsubscribe at any time by clicking the link at the bottom of our emails.

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7. How We Protect Your Data

We take security seriously. Your data is stored securely, and we use encryption, secure servers, and trusted third-party services to protect your information.

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8. Your Rights (Under GDPR)

You have the right to:

• Access the personal data we hold about you

• Correct any incorrect or outdated data

• Request deletion of your data

• Withdraw consent for marketing at any time

• Make a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, email us at hello@capellobykieren.com.

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9. How Long We Keep Your Data

We only keep your personal data for as long as necessary—for example, to fulfil your order or meet legal requirements. After that, it's securely deleted.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the updated date.