FAQ's

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

A: We offer 100% premium quality human hair extensions in a variety of styles, lengths, and shades. Whether you're after tape-ins, clip-ins, or bundles, we’ve got something to suit every look.

A: Yes! All of our extensions are made from 100% human hair, meaning you can wash, style, curl, or straighten them just like your natural hair.

A: With proper care, our extensions can last between 6–12 months. Longevity depends on how often they’re worn, how they’re maintained, and your styling routine.

A: We aim to dispatch orders within 1–3 working days. Standard UK delivery usually takes 2–5 business days. Express options are available at checkout.

A: Yes! We ship worldwide. Shipping times and fees will vary depending on your location.

A: Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email so you can keep an eye on your parcel.

A: For hygiene reasons, we can only accept returns on unopened and unused products within 14 days. If your item is damaged or incorrect, please contact us and we’ll fix it right away.

A: If the packaging is unopened and the hair is unused, we’ll happily exchange it for the right shade. Get in touch within 14 days of receiving your order.

Q: Do you offer colour-matching help? A: Yes! Send us a photo of your hair in natural light, and we’ll help you find your perfect match.

A: Not at the moment, but we’re working on it! Stay tuned or subscribe to our mailing list for updates.

A: We love working with creators and stylists! Drop us an email or reach out on Instagram @capellobykieren if you're interested in collaborating.