Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Q: What type of hair extensions do you sell?

Accepted Answer

A: We offer 100% premium quality human hair extensions in a variety of styles, lengths, and shades. Whether you're after tape-ins, clip-ins, or bundles, we’ve got something to suit every look.

Question 5

Q: Are your hair extensions real human hair?

Accepted Answer

A: Yes! All of our extensions are made from 100% human hair, meaning you can wash, style, curl, or straighten them just like your natural hair.

Question 6

Q: How long do the extensions last?

Accepted Answer

A: With proper care, our extensions can last between 6–12 months. Longevity depends on how often they’re worn, how they’re maintained, and your styling routine.

Question 7

Q: How long does delivery take?

Accepted Answer

A: We aim to dispatch orders within 1–3 working days. Standard UK delivery usually takes 2–5 business days. Express options are available at checkout.

Question 8

Q: Do you ship internationally?

Accepted Answer

A: Yes! We ship worldwide. Shipping times and fees will vary depending on your location.

Question 9

Q: Can I track my order?

Accepted Answer

A: Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email so you can keep an eye on your parcel.

Question 10

Q: Can I return or exchange my hair extensions?

Accepted Answer

A: For hygiene reasons, we can only accept returns on unopened and unused products within 14 days. If your item is damaged or incorrect, please contact us and we’ll fix it right away.

Question 11

Q: What if I ordered the wrong shade?

Accepted Answer

A: If the packaging is unopened and the hair is unused, we’ll happily exchange it for the right shade. Get in touch within 14 days of receiving your order.

Question 12

Q: Do you offer colour-matching help?

Accepted Answer

Q: Do you offer colour-matching help?
 A: Yes! Send us a photo of your hair in natural light, and we’ll help you find your perfect match.

Question 13

Q: Do you offer salon services or fittings?

Accepted Answer

A: Not at the moment, but we’re working on it! Stay tuned or subscribe to our mailing list for updates.

Question 14

Q: Can I become a brand ambassador?

Accepted Answer

A: We love working with creators and stylists! Drop us an email or reach out on Instagram @capellobykieren if you're interested in collaborating.

FAQ's

07535 660 081

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